For product specific questions you are welcome to contact us by phone or e-mail.
043 888 18 18
Be sure to retain the defective package completely. Then send us an e-mail to firstname.lastname@example.org, preferably directly with photos of the damaged parcel. Our customer service will get in touch with you.
For discount customers/ retailers
Express Mail 12 CHF
normal Mail 7 CHF - postage free for orders over 300 CHF
For General/ Not Logged in
only A-post 7.90 (postage free from 100 CHF)
Please enter in the shopping cart and redeem.
Please write an e-mail with your name and the order number to email@example.com. The customer service will take care of it as soon as possible.
Did you enter the correct e-mail address and password? If you have forgotten your password, simply request a new one. Or write an e-mail to our customer service firstname.lastname@example.org.
Use the search field with the magnifying glass to enter the name of the product.
Log in to your customer account, there you can easily update everything.
Yes, when placing your order you can write in the comments field that you would like to pick up the goods.
You will find all information about your orders directly in your customer account under the point "Orders". There you can view current and completed orders.
No. However, you can see when a product will be available again.
Purchase on account: First you receive the goods, then you pay. This is convenient and risk-free. However, an automated risk assessment is carried out in the background and there are cases where purchase on account is not possible.
Credit card: We accept Visa, Postcard and Mastercard. The shop does not store your credit card data.
Cash on delivery: If you order by cash on delivery, the goods will be paid to the postal service upon receipt.